Alapchat
Alapchat

AI Transparency Notice

Last updated: June 2026

1. AI-Powered Service

Alapchat uses artificial intelligence to power its customer support chatbot. When you interact with an Alapchat widget, you are communicating with an AI system, not a human.

How AI Works

  1. Documents you upload are broken into chunks and converted to numerical embeddings
  2. When a user asks a question, we find the most relevant document chunks
  3. The AI model generates a response using only the retrieved context

3. Models Used

Alapchat uses Google Gemini AI models hosted in the European Union. These models generate responses based on retrieved document context and configured instructions.

4. No Training on Your Data

We do not use your conversations, documents, or any other data to train, fine-tune, or improve AI models. Your data is used solely to provide the service.

Human Oversight

  • Our AI uses a technique called Retrieval-Augmented Generation (RAG):
  • This ensures responses are grounded in your actual content, not generic AI knowledge.

6. Content Moderation

We implement prompt injection detection to prevent misuse of the AI system. Our moderation pipeline identifies and blocks attempts to manipulate AI responses.

7. Bias Mitigation

We regularly evaluate AI outputs for bias and take steps to minimize harmful or discriminatory responses. Our Q&A override feature allows customers to ensure accurate, unbiased answers for critical topics.

8. Your Rights

Under GDPR Art. 22, you have the right not to be subject to decisions based solely on automated processing. You may request human review of any AI-generated response by contacting the website owner or alapchat.com/contact.

9. EU AI Act Compliance

Alapchat is designed to comply with the EU AI Act (Regulation 2024/1689). We clearly disclose when users are interacting with an AI system in accordance with Art. 52.

10. Children

Alapchat is not intended for use by children under 16. AI interactions should be supervised by an adult for younger users.

11. Contact

For questions about our AI practices, contact alapchat.com/contact.